Service Status

Advisory #2365

Hold music not playing Category: Outages and Unscheduled Maintenance Severity: Low Impact Status: resolved Start: 29/12/2008 10:11 End: 29/12/2008 14:00 Services:

Mon, Dec 29 2008 10:11 am by support@aussiehq.com.au

We are currently experiencing issues with our telephone system, and as a result some customers may be receiving silence when on hold (instead of music). We are investigating and will post updates shortly. We apologise for any inconvenience caused.

Mon, Dec 29 2008 11:29 am by support@aussiehq.com.au

Upon further investigation, the device providing music to the telephone system has failed. Customers will still hear messages while waiting in a queue, but there will be silence in between messages. We will be replacing the component today and expect resolution by 5pm.

Mon, Dec 29 2008 02:02 pm by support@aussiehq.com.au

Hold music has now been restored.